We want you to love what you ordered. If something isn't right, we'll make it right.
We accept returns within 30 days of your delivery date.
To be eligible your item must be:
Items that do not meet these conditions will be sent back at the customer's expense.
Email us at [email protected] with:
We will respond within 1–2 business days with return instructions.
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method. Tomato Stores USA is not responsible for packages lost during return transit.
Once we receive and inspect your return we will process your refund within 3–5 business days. You will receive a confirmation email when it has been processed. Please allow an additional 7–10 business days for the credit to appear on your original payment method depending on your bank or card provider.
Want a different size or color? Just mention it in your return email and we will hold the item for you while your return is in transit. Exchanges are processed as soon as your return is received.
If your order arrives damaged or we sent you the wrong item, contact us within 7 days of delivery at [email protected] with a photo of the item. We will cover return shipping and either send a replacement or issue a full refund — your choice.
Items marked Final Sale at the time of purchase are not eligible for return or exchange. This will always be clearly noted on the product page before you buy.
Email: [email protected]
