Returns & Exchanges

At Tomato Stores, your satisfaction is our priority. We want you to love your clothing purchases, but if for any reason you are not completely happy, we're here to help facilitate a return or exchange.

Our Return Policy

We accept returns of eligible items within 14 days from the date of purchase. To be eligible for a return, your item must meet the following conditions:
•Unworn and Unwashed: The item must be in its original, unworn, and unwashed condition.
•Original Tags Attached: All original tags must be attached to the garment.
•Original Packaging: Items should be returned in their original packaging, if applicable.

How to Initiate a Return or Exchange

To ensure a smooth process, all returns and exchanges require prior authorization. Please contact our customer service team to begin the process:
•Email: [email protected]
•Phone: (571) 430-8333
•Social Media: You can also reach out to us via direct message on our social media channels (links available in our website footer).
When contacting us, please provide your order number and a brief reason for your return or exchange. Our team will then provide you with detailed instructions on how to proceed.

Return Shipping & Fees

Customers are generally responsible for return shipping costs. In some cases, a small restocking fee may be applied, or the cost of the return shipping label may be deducted from your refund. Any applicable fees will be communicated to you during the return authorization process.

Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team as described above. We will guide you through the exchange process, which may involve returning your original item for a refund and placing a new order for the desired item, subject to availability.

Non-Returnable Items

The following items are considered final sale and are not eligible for return or exchange:
•Items marked as "Final Sale."
•Intimate apparel (e.g., underwear, swimwear if hygiene liner is removed).
•Personalized or custom-made items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately (within 7 days of delivery) with your order number and a clear photo of the issue. We will arrange for a replacement or full refund and cover any associated shipping costs.

Refund Processing

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Contact Us

For any questions regarding our Returns & Exchanges policy or to initiate a return, please contact us:
•Email: [email protected]
•Phone: (571) 430-8333
Thank you for shopping with Tomato Stores!